Back in June I wrote about a web site called gethuman.com that gave tips on getting around automated phone systems and actually talking to actual customer service humans at various companies.
Yesterday, I received an email telling me about a new service that goes one step further. "BRINGO" claims to eliminate the phone trees altogether. What you do is search for the company you want to reach on their site, then enter your phone number on the site. They make the call, get through to a person, and ring you up when the human is on the line!
I haven't tried it yet, but if it works as advertised, it would be like having a personal secretary making the calls for you, and could save you (me!) a lot of stress and wasted time. The service is free to users (the site is full of ads that will hopefully support the cost of the phone lines).
Right now they're still in beta, so there aren't a lot of companies listed. But, if the ad revenue is enough to keep the service free, this could grow into something very helpful indeed.
Take that, you darn machines!
Tags: customer service, phone trees, human beings, new web sites